Good #healthdesignis _________.
Last night I attended #DesignMeets Healthcare and left with a topic for today’s #hcsmca inspired by Tai Huynh @taimhuynh. Tai is Senior Fellow and Lead, System Engagement, Centre for Innovation in Complex Care, University Health Network. Here are some of his slides and nuggets from his presentation.
Tai started out his presentation by asking: What is design? What is good design? What is good design in health care?
Design is a noun. It is a verb. It is also an adjective, as in “design thinking.”
Design is different things to different people. Perhaps that’s okay. We all look at design from different perspectives and can influence it.
Tai shared 10 good industrial design principles summarized by Dieter Rams, German industrial designer and Chief Designer at Braun. These principles are for industrial design, consumer products. But what about health care?
Tai maintains that
“good design in healthcare is about a deep understanding of user needs and a considered approach to solutions. The key is to focus on outcomes; not to be too hung up on the process (e.g. throwing sticky notes on a board) or the idea (e.g. how clever it is, how beautiful it is) that we forget about the outcomes. We need to demonstrate through evidence. In consumer products, the evidence can be measured by sales. In health care, design needs to compete on the same playing field of evidence as everything else. We need to do more evaluation and prove that good design produces good outcomes.”
Tai started a hashtag at DesignMeets last night asking us to crowdsource the principles for good design in health care. Today on #hcsmca, let’s continue the conversation, using the hashtag to complete this sentence:
Here is the #hcsmca chat transcript from the Dec 18, 2013.